1. Considering your role as a leader, please describe who you view as your “customers” and how you practice the idea of meeting the needs of those customers.
Because I assist BYUSA with its public relations, I see myself relating to a lot of different customers. I get to interact with the love, hate, and swing students on campus through organization outreach and the BYUSA blog. Through Service Squad I have the opportunity to interact with general BYUSA newcomers. With my relations with the Daily Universe I need to act in a very professional role to assist those writing our campus newspaper with the most factual and accurate information at my disposal.
To meet all of my "customers" needs, I strive to know them and what their needs actually include. My program directors need direction from me on the mission, vision, and BYUSA processes. The Daily Universe needs to know what is going on; I need to communicate with our beat writer in order to have announcements and coverage. New volunteers need a great experience through a structured and organized activity that allows them to feel the spirit of this association.
2. Please describe a time when you have been involved in a significant change. Identify what those who were leading the organization did to help make the change successful or unsuccessful.
I'm currently in the midst of a significant change. I've been evaluating myself and I didn't like the pathway I was on. Through a lot of prayer, fasting, scripture study, journaling, and continual goal setting, I'm re-honing myself to be the person worthy of my patriarcal blessing.
To make this change successful, I'm changing my routine. I am more careful where I give my word and make commitments. I am working at placing feasible deadlines for myself, and then giving myself a moment to celebrate when I achieve them. Probably the most important thing, I am taking time for me.
3. Describe why you believe that Networking with others, is a vital part of leading change.
Networking with others is a vital part of leading change because it gives you the foreknowledge of what needs to change. Through a network, you can ask others in a professional atmosphere about perceived weaknesses and strengths. It is through your network that you'll get the right people on the bus (Good to Great). Networking with others also offers greater resources to you as you lead change.